الاستبدال والاسترجاع

Our commitment to you regarding replacement and return at Foksi, we believe that the shopping experience should be enjoyable and reliable from start to finish. Therefore, we designed this return, replacement, and cancellation policy to be clear, fair, and meet your needs as customers in the Kingdom of Saudi Arabia, with full compliance with local laws and regulations. Our goal is to ensure your complete satisfaction and trust in our products and services. Return and Replacement Conditions At Foksi, we are keen to provide high-quality products, and if you wish to return or replace any product, please consider the following conditions to ensure a smooth and satisfactory process: Specified Time Period: You can submit a return or replacement request within three calendar days from the date of receipt of the product. We emphasize the importance of adhering to this period to ensure effective processing of your request. Product Condition at Return/Replacement: The product must be in its original condition, unused, unopened (if the product is packaged), with all original accessories, including instruction manuals and any promotional gifts attached. The original packaging must be intact and undamaged. Damaged or Wrong Products: If you receive a damaged or defective product due to shipping, or receive a product different from your order, please inform us immediately within three (3) days of receipt. In this case, we will bear all costs of replacement or return, and will work to compensate you with a new product or a full refund at no additional cost. Non-Returnable or Non-Replaceable Products: For your safety and the quality of our products, products that have: - Been scratched, cracked, or damaged due to misuse by the customer. - Been used or their original packaging opened, unless there is a clear and documented manufacturing defect. - Considered personal items or those that cannot be resold for health or hygiene reasons (such as some personal care products or opened cosmetics). Shipping Fees Shipping fees vary depending on the reason for the return or replacement: Return and Replacement Due to Change of Mind or No Desire for the Product: In this case, the customer bears the shipping costs for the return or replacement process (going and returning). The customer will be clearly informed of these fees before completing the process. Replacement (Additional Fees): When requesting a replacement with another product, additional shipping fees for the new product from the warehouse to the customer will be charged. These fees are added to any previous shipping fees paid at the original order. Order Cancellation At Foksi, we understand that circumstances may change, so we offer flexible options to cancel orders: Customer-Initiated Cancellation: The customer can cancel the order within only one hour of placing it. To cancel, please contact our customer service team immediately via [insert contact method here, e.g., email/phone number] with the order number. The cancellation will be confirmed via email. Store-Initiated Cancellation (Foksi): Foksi reserves the right to cancel the order in the following cases: - Insufficient stock of the requested quantity. - A technical or system error on the website resulting in an incorrect price for the product. - Inability to contact the customer to confirm the order or shipping details. - Any other force majeure circumstances preventing order completion. If the order is canceled by Foksi, the customer will be notified as soon as possible, and the full amount paid will be refunded. Return and Replacement Process To ensure a smooth and effective experience when returning or replacing, please follow these steps: Submitting the Request: Please contact Foksi customer service via [insert contact method here, e.g., email/phone number] or through the dedicated contact form on our website. Provide the following information: - Order number. - Name of the product you wish to return or replace. - Reason for return or replacement (with details if possible). - Clear photos of the product and its condition (especially if damaged or defective). Review of the Request: Our team will review your request and verify that all conditions mentioned above are met. We may request additional information if necessary. Approval and Shipping Instructions: After approving your request, we will provide detailed instructions on how to ship the product to us, including the shipping address and any necessary shipping labels. Please ensure the product is securely packaged to avoid damage during transit. Inspection of the Returned Product: Upon receipt of the product at our warehouses, it will be carefully inspected to verify compliance with the announced conditions (original condition, accessories, packaging). The inspection process usually takes 3 to 7 working days. Completing the Process (Refund or Replacement): - For returns: After confirming the product meets the conditions, the refund of the amount paid will be initiated (excluding original shipping fees if applicable). You will be notified of the expected refund duration. - For replacements: The replacement product will be shipped to you after verifying that the returned product meets the conditions and any additional shipping fees are paid. Refunds Foksi is committed to completing your refunds efficiently and transparently: Refund Method: The amount paid will be refunded via the same original payment method used at purchase (such as credit card, Mada, or bank transfer). If this is not possible, we will coordinate with you to choose an alternative and suitable refund method. Refund Duration: The refund process may take some time to appear in your bank account or credit card statement. This duration depends on your bank or payment provider policies and usually ranges from 7 to 14 working days from the approval date. We will send you a notification once the refund is processed on our end. Important Notes Policy Amendment: Foksi reserves the right to modify or update this policy at any time without prior notice. Please review this page periodically for the latest updates. Contact: For any inquiries, clarifications, or assistance regarding the return, replacement, or cancellation policy, do not hesitate to contact our customer service team. We are here to serve you and provide the necessary support.